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Client Rights & Resources

Choosing a therapist is an important decision, and every client deserves to feel informed, respected, and empowered throughout the counseling process.

Your Rights as a Client

As a client of Vine & Branch Counseling, you have the right to:

  • Be treated with dignity and respect.

  • Ask questions about the counseling process.

  • Participate in decisions regarding your treatment.

  • Receive information about fees, policies, and services.

  • Decline or discontinue therapy at any time.

  • Request referrals to other providers when appropriate.

  • Receive services that are free from discrimination.

Confidentiality

Your privacy is taken seriously. The confidentiality of counseling sessions is protected by law, with certain exceptions required or permitted by law. These exceptions, along with your rights and responsibilities as a client, are explained in detail within the informed consent documents you will receive before beginning therapy.

Questions or Concerns

Open communication is encouraged. If you ever have questions about your care or concerns regarding services, you are encouraged to discuss them directly with Katie whenever possible. Many concerns can be resolved through honest conversation.

Texas Behavioral Health Executive Council (BHEC)

Katie Graham is licensed by the Texas Behavioral Health Executive Council.

If you have concerns that cannot be resolved directly, you have the right to contact the Council.

Texas Behavioral Health Executive Council (BHEC)

1801 Congress Avenue, Suite 7.300

Austin, Texas 78701

Phone: (512) 305-7700

Website: https://www.bhec.texas.gov

Complaint information is available through the Council's website.

Crisis Resources

If you are experiencing a mental health emergency:

  • Call 911‍ ‍

  • Go to your nearest emergency room

  • Call or text 988 to reach the Suicide & Crisis Lifeline

Vine & Branch Counseling does not provide emergency or crisis services through this website, email, or voicemail.

Accessibility

If you need assistance accessing information on this website or require accommodations to participate in services, please reach out. Every reasonable effort will be made to provide accessible communication and services whenever possible.