Client Rights & Resources

At Vine and Branch Counseling, your care, privacy, and rights are deeply respected. As a client, you are entitled to clear information about your records, your rights, and how to seek support if concerns arise.

Your Right to Access Records

You have the right to request access to your mental health records. Requests can be submitted in writing through the client portal or by email. Please allow a reasonable timeframe for processing.

Questions or Concerns

If you have questions about your care or would like to discuss a concern, you are always welcome to reach out directly. Open communication is encouraged and valued.

Filing a Complaint

If you feel your concerns have not been resolved, you have the right to file a complaint with the appropriate regulatory agencies:

Texas Behavioral Health Executive Council (BHEC)
Website: https://www.bhec.texas.gov
Phone: (512) 305-7700

Texas Office of the Attorney General
Website: https://www.texasattorneygeneral.gov
Phone: (800) 621-0508

You may contact either organization for additional support, guidance, or to file a formal complaint.